Have you done everything you can to get your customer to pay, but payment is still not forthcoming? Would you like to receive your money, but would rather not start a collection procedure yet? This is possible by sending us a last friendly reminder, mentioning your company details. In this way the customer relationship is maintained and the desired result is often achieved quickly. We can also send your customer the legally required after-sales letter: this contains a friendly announcement of the collection costs to be expected. In both letters we tell them that if they fail to pay, we will start collection proceedings.

When your client pays late, you want to avoid high legal fees. At the same time, you want to keep your relationship with your client as good as possible. We understand that. That’s why we adapt our approach to your client. For each non-paying customer, we predict for you how the process will go. We do this based on our extensive experience and data.

By getting your customer to pay as soon as possible, you avoid a legal procedure and/or hearing and therefore high costs for you and your customer. The key to this is that we make frequent personal contact with your client: by letter, telephone and email to make concrete payment arrangements.

Your customer cannot pay at the moment, but you are entitled to your money. Going after it yourself costs you a lot of time and energy. That’s why we include the claim in our debt monitoring. Of course, it may be that your client can’t pay today, but will be able to pay next year. We will keep an eye out for new information about your client over the next few years. If that is the case, we take immediate action. Our bailiffs will pay your client an annual personal visit to see how things are going. That gives you more peace of mind and certainty of payment.