Afriendly tone and understanding approach increase the likelihood of payment.
Social debt collection sounds to some like too soft an approach, but the numbers tell a different story. Customers who are approached with respect and understanding pay off their debts faster and more structurally.
At Bosveld, we work according to our Social Compass: a guideline for people-centered debt collection. That means listening, understanding and offering customized solutions – without losing the business side. Our employees receive training in communication, behavioral psychology and stress recognition, so that every conversation contributes to a lasting solution.
This approach reduces escalation, prevents legal action and strengthens the reputation of our clients. Because people remember not only what you do, but more importantly how you do it.
At a time when trust is scarce, humanity appears to be the strongest form of return.
