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Get smarter about debt collection and customer communications in 30 minutes.

The world of debt collection, legislation and customer relations is constantly changing. This is why we like to share our knowledge through Bosveld Knowledge Snacks: short, inspiring sessions in which our experts discuss current topics and provide practical tips.

In half an hour, you will be up to date: from new legislation to customer-friendly communication or data-driven receivables management. The sessions are compact, interactive and immediately applicable – ideal for busy professionals who want to stay up-to-date.

Our mission is clear: share knowledge to become stronger together. Because the better our clients understand what works, the more successful we can be together.

Forest Field Knowledge Snacks: small in time, big in impact.

Listening to customers is the fastest path to improvement.

Every customer response is an opportunity to learn. That is why Bosveld regularly conducts Customer and Service Satisfaction Surveys (KTO/DTO). Not to collect figures, but to gain insights that further improve our services.

Customers appreciate our commitment, speed and transparency – but also give honest feedback on where things could be improved. We find that valuable. Because growth does not come from perfection, but from listening and adjusting.

We see feedback as fuel for development. It helps us refine processes, improve communication and exceed expectations. Thus, step by step, we build long-term relationships based on trust and mutual respect.

Listening makes better – and at Bosveld we take that literally.

Afriendly tone and understanding approach increase the likelihood of payment.

Social debt collection sounds to some like too soft an approach, but the numbers tell a different story. Customers who are approached with respect and understanding pay off their debts faster and more structurally.

At Bosveld, we work according to our Social Compass: a guideline for people-centered debt collection. That means listening, understanding and offering customized solutions – without losing the business side. Our employees receive training in communication, behavioral psychology and stress recognition, so that every conversation contributes to a lasting solution.

This approach reduces escalation, prevents legal action and strengthens the reputation of our clients. Because people remember not only what you do, but more importantly how you do it.

At a time when trust is scarce, humanity appears to be the strongest form of return.

 

Met de juiste aanpak voorkom je openstaande facturen nog vóór ze ontstaan.Een goed incassotraject begint niet bij een betalingsachterstand, maar bij preventie.

Companies that provide their customers with timely, clear and friendly information experience fewer payment problems and more satisfied customers.Smart credit management is all about insight and timing. By using data – think of payment behavior, customer segmentation and risk profiles – you can communicate proactively and make timely adjustments. Bosveld increasingly supports clients with preventive processes: advice on customer communication, risk identification and employee coaching. Focusing on prevention not only reduces the number of collection files, but also increases customer satisfaction.

Prevention is better than collection – and those who look ahead build lasting relationships.

Automation is increasing, but the human approach makes the difference.

The debt collection world is changing rapidly. Where the emphasis used to be on procedures and pressure, today it’s all about understanding, customization and trust. Digitization helps speed up processes, but it is the human touch that determines the result.

At Bosveld, we see every day that empathy pays off. When you approach people with respect, a willingness to listen and clear explanations, room for cooperation is created. This not only leads to better payment agreements, but also to the restoration of trust between client and customer.

The future of debt collection lies in the combination of technology and humanity. Automatic reminders, payment apps and data analysis make work more efficient – but without a good conversation, distance remains. That’s why we train our employees in social skills, interview techniques and behavioral psychology.

Because in the end, debt collection is not about collecting money, but about helping people fulfill their obligations. That’s a win for everyone.