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The Bosveld Social Compass is our guide for responsible debt collection. It originated from the conviction that our work only truly has value when it helps people, organizations and society move forward. In an increasingly complex world, the Compass provides direction in how we act—not only in what we do, but especially in how we do it.
We believe that financial processes can and must be more human. With understanding, respect and attention to personal circumstances, we continually seek the balance between legal responsibility and the human dimension. The Social Compass supports us in this. Not as a fixed set of rules, but as a living framework that guides our choices, behavior and conversations—both within Bosveld and in our interactions with people in vulnerable situations.
The Compass gains meaning because we put it into practice every day. Our employees are supported through training in communication, behavioral psychology and financial assistance. This ensures that our contact is empathetic where possible and effective where necessary. We look beyond the numbers, take the time to understand what is really going on, and act proportionally, allowing room for customization, recovery and perspective.
Connection is central to everything we do. We believe in collaboration with clients, municipalities, debt counseling services and social partners who share our values. By working together, we not only enhance the quality of our services, but also contribute to solutions that are sustainable—both now and in the future.
The Bosveld Social Compass connects care for people with care for society and the world around us. It encourages us to be mindful of our environment, to invest in job satisfaction and development, and to take responsibility for the impact we have as an organization. At the same time, it challenges us to keep looking ahead and to help build a sector that is constantly evolving.
With our Compass, we align ourselves with sector agreements such as SRCM and the Framework for Socially Responsible Collections, as well as broader ESG objectives. But above all, it is our own deliberate choice to view socially responsible collections not as an exception, but as the standard our clients and customers may expect.
With the Bosveld Social Compass, we continue to build together on a clear course: rooted in our values, flexible in execution and strong in ambition. In this way, we make a difference every day—with attention for people and with our hearts in the right place.
