I have already paid but still receive letters
Have you already paid and still get letters or emails from us? There could be several reasons for this.
- Processing your payment on file can sometimes take a while. The letter may have been sent while your payment was not yet processed at that time. To be sure, please contact us or send us a copy of the proof of payment. Mention your file number. You can do that via our contact form.
- The outstanding balance stated in the letter is the outstanding balance at the time of writing. This balance then
excludes any additional bailiff fees still incurred. Because of this, there may still be an amount outstanding in your file. - Your payment was made under the wrong file number or to the wrong account number. To be sure, please contact us and include your case number. You can do that via our contact form.
Our account number: IBAN NL07 RABO 0162 4462 17
Want to make sure your payment has been received? If so, please contact us.
